Team Leadership: Lead, mentor, and inspire our team of client servicing professionals to ensure high performance, motivation, and career growth.
Client Relationship Management: Develop and maintain strong relationships with existing clients, serving as their primary point of contact and ensuring their needs are met consistently.
Business Development: Identify and nurture new opportunities to expand the client base.
Strategic Planning: Develop and implement strategic plans to achieve revenue targets, improve client satisfaction, and drive business growth.
Process Adherence: Ensure meticulous adherence to all defined processes and systems of the company, fostering a culture of being process-driven to maintain consistency, efficiency, and quality in the team.
Cross-functional Collaboration: Work closely with internal teams including design, production, and operations to deliver integrated solutions that meet client objectives.
Job Requirements
Proven experience in client servicing or account management roles within the exhibitions, events, or BTL industry.
Master’s degree in Business Administration, Marketing, Communications, or related field.
Strong attention to detail, organizational skills, and process orientation.
Leadership skills with the ability to motivate and develop teams Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues at all levels.
Willingness to travel globally as required for client meetings, industry events, and project installations.