https://www.youtube.com/watch?v=dheq3ee- WVU
In this episode of the event industry news podcast, hosts James Dixon welcomed Carly Gibbs, recently appointed as the head of customer experience at the Olympia events. Carly shared insight into his new role, the events discussed their broad background in the industry and how it shapes his approach to increase guest experiences at the prestigious London site.
With exciting developments in the Olympia, Carly, complete with new music halls, theater, food options and office locations, explains changes in the direction of looking at the site as a broad cultural destination. She throws light on the importance of understanding and eating diverse customers to create a comfortable, memorable journey for all who visit Olympia.
Carly emphasizes the importance of cooperation between various departments and partners to align with the developed brand identity and expectations of customers. To know how Carly planned to integrate both modern and heritage elements to elevate the unique position of the Olympia, ensuring that every interaction with the brand is extraordinary.
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