Olympia Events, managed by Legends Global, has announced the promotion of Carly Gibbs to General Manager of Olympia’s new International Convention Centre (ICC), marking a significant leadership appointment during the launch year of one of London’s most anticipated event venues.
The promotion comes as Olympia progresses with its landmark £1.3 billion transformation project, one of the largest and most ambitious venue redevelopment initiatives currently underway in the United Kingdom. The launch of the International Convention Centre represents a key milestone in Olympia’s vision to create a world-class destination for conferences, exhibitions, live events and business gatherings.
With more than two decades of experience in event management, operations, customer engagement and strategic leadership, Carly Gibbs brings a wealth of expertise to her new role. Throughout her career, she has held senior leadership positions at Chiswick Park Estate Management, Mitie, Comic Relief and Cancer Research UK, building a strong reputation for delivering exceptional customer experiences and operational excellence.
Gibbs joined Olympia Events in June 2025 as Head of Customer Experience, where she played a pivotal role in developing and implementing the venue’s customer journey strategy. Her work focused on creating a seamless and engaging experience for organisers, exhibitors, delegates and visitors while aligning with Olympia’s broader destination vision.
Having stepped into the General Manager position earlier this year, Gibbs will now oversee the operational mobilisation, launch strategy and customer experience delivery for London’s newest convention centre. Her leadership will be instrumental in positioning the ICC as a premier destination within the international meetings, incentives, conferences and exhibitions (MICE) industry.
Commenting on the appointment, Alex Lewis, Chief Operating Officer of Olympia Events, said that Gibbs’ promotion reflects both her outstanding leadership capabilities and the importance of customer experience in shaping Olympia’s future success. He noted that her people-focused approach has already helped establish a strong framework for how organisers, exhibitors and visitors will engage with Olympia’s venues.
The new ICC forms part of Olympia’s wider £1.3 billion regeneration project, which is transforming the historic venue into a dynamic mixed-use destination. Alongside the convention centre, the redevelopment includes the introduction of The Addison premium lounge, operated by Olympia Events in partnership with Legends Global, as well as continued investment in Olympia’s iconic exhibition halls.
The broader transformation will also deliver new hotels, restaurants, bars, office spaces, entertainment venues and public areas, creating a vibrant destination that combines business, culture, hospitality and leisure in the heart of London.
As Olympia prepares to welcome global conferences, exhibitions and corporate events, Carly Gibbs’ appointment signals the organisation’s commitment to delivering exceptional experiences and establishing the new International Convention Centre as a leading venue on the world stage.
